Ordering & Shipping

I ship worldwide.

All orders over £50 in value are sent via recorded services. All orders under £50 are sent via standard delivery services (no tracking). Royal Mail are used for all orders.

Shipping Times

Cards & prints - Within 3 working days.

T-shirts - All t-shirts are printed to order. Please allow 10 working days for your t-shirt to be printed and dispatched.

Commissions - Upon ordering your commission portrait, I will email you my estimated time line for work. Most commissions are completed and dispatched within around 3 weeks.

 


Returns, Refunds & Exchanges

PORTRAITS

STOCKISTS

I accept returns & exchanges on cards, prints and t-shirts as long as they are in resellable condition.

There are no returns or exchanges on sale items or portraits.

If for any reason you are looking to exchange a size or return an item please email me hello@awesomemamaillustration.com

All return order issues must be handled within 21 days of order date.

Since I'm a small independent business all postage for returns, exchanges and refunds are at the cost of the buyer - thanks for your support & understanding!

Must be paid in full and prior to work commencing. This secures your slot in my commissions book. Once a sketch has been approved by yourselves, no changes to paint may be made, but extra small images (such as adding an accessory or small pet, if it is possible within the composition) may be added. Final decision on adding extras to be made by myself. Up to three review changes made be made during the sketch process. Any hours worked above this will be charged at thirty pounds per hour. No refunds are available on portraits, you will be kept informed of your commissions progress. I only start painting once you have approved the sketch. I cannot be refunded for my time or resell your portrait due to it’s bespoke nature.

You’re here as you love my style and I always aim to capture a likeness in portrait subjects. I am not a photorealist artist, so please bear that in mind when ordering a portrait.

Your commission, working progress and finished portraits, are my way of marketing. If you do not wish your commission to be featured on social media, before and/or after completion, please state this upon ordering.

Images supplied by yourselves are deleted once your commission has been completed and shipped to yourselves. They are never passed on to a third party.

Any cards, prints or clothing stock that are returned from a sale or return agreement, must be returned in perfect, resellable condition.

Awesome Mama images may be used for publicity, social media, print or website. Any images used must be stated that the work is produced by myself. I actively encourage you to share and tag my images. I will always tag you in social media or blog posts that feature your awesome shop.



Please email me any time hello@awesomemamaillustration.com